Terms of service

OVERVIEW
Welcome to Hope For Dogs! The terms “we,” “us,” and “our” refer to Hope For Dogs. Hope For Dogs operates this store and website, along with all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Hope For Dogs is powered by Shopify, which enables us to make the Services available to you.
The terms and conditions below, together with any policies referenced here (these “Terms of Service” or “Terms”), outline your rights and responsibilities when you use the Services.
Please review these Terms of Service carefully, as they contain important information about your legal rights and include sections on warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing or accessing our online stores or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address and your billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We make every effort to present our products and services accurately in our online stores. However, please understand that colors and the appearance of products may vary from what you see on your screen due to the type of device you use and your device settings and configuration.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or exactly match how they are depicted or rendered in our online stores.
All product descriptions are subject to change at any time, without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Hope For Dogs reserves the right, in its sole discretion, to accept or decline your order for any reason. Your order is not accepted until Hope For Dogs confirms its acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it. Orders may be cancelled within 3 hours of purchase, provided they have not yet been processed or fulfilled. After this window, Hope For Dogs may not be able to accommodate cancellation requests. To request a cancellation, please contact us at contact@hope-for-dogs.com with your order number. If we do not accept, modify, or cancel an order, we will attempt to contact you using the email address, billing address, and/or phone number provided at the time the order was placed. Your purchases are eligible for return or exchange only in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for any product or service will be the price in effect at the time your order is placed and will be listed in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices shown in our online stores may differ from prices offered in physical stores or in other online or retail locations operated by third parties. From time to time, we may offer promotions on the Services that affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will control.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and other details, including your email address and credit card numbers and expiration dates, so we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use that credit card for the purchase, (iii) all charges incurred by you will be honored by your credit card company, and (iv) you will pay all charges incurred by you at the posted prices, including shipping and handling and any applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs procedures, or events beyond our control. Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, as well as the design, selection, and arrangement of such content, are owned by Hope For Dogs, its affiliates, or its licensors, and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing in them grants, or will be construed as granting, any license or rights to you under any patent, trademark, copyright, or other intellectual property of Hope For Dogs, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by Hope For Dogs.
Hope For Dogs’ names, logos, product and service names, designs, and slogans are trademarks of Hope For Dogs or its affiliates or licensors. You may not use these trademarks without the prior written permission of Hope For Dogs. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be given access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind and without endorsement. We have no liability whatsoever arising from or related to your use of optional third-party tools.
Your use of any optional tools offered through the Services is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms on which any tools are provided by the relevant third-party provider(s).
We may also, in the future, introduce new features through the Services (including new tools and resources). Any such new features will be considered part of the Services and will be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may include materials and hyperlinks to websites provided or operated by third parties (including embedded third-party functionality). We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access such materials or sites, you do so at your own risk.
We are not liable for any harm or damages related to your access to third-party websites, or to your purchase or use of any products, services, resources, or content on those websites. Please carefully review the policies and practices of any third party and make sure you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Hope For Dogs is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our store are made directly with Hope For Dogs. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Hope For Dogs, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Hope For Dogs.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which you can view here, and certain personal information may also be subject to Shopify’s Privacy Policy, which you can view here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and certain third parties that may be located in countries other than your own, in order to provide services to you. Please review our privacy policy [LINK] for further details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes. For example, we may use our rights under this license to operate, deliver, evaluate, enhance, improve, and promote the Services and to fulfill our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that: (i) you own or hold all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms. We have no obligation (1) to keep your Feedback confidential; (2) to compensate you for any Feedback; or (3) to respond to any Feedback.
We may, but are not required to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.
You agree that your Feedback will not violate any third party’s rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not include libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for the Feedback you provide and for its accuracy. We assume no responsibility and accept no liability for any Feedback posted by you or by any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on or in the Services may contain typographical errors, inaccuracies, or omissions that relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit or arrange the sending of any advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that, as we determine, may harm Hope For Dogs, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) engage in spam, phishing, pharming, pretexting, spidering, crawling, or scraping; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part of them) at any time, in our sole discretion and without notice. You will remain responsible for all amounts due up to and including the date of termination.
The following sections will continue to apply after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general informational purposes. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or by any other visitor to the Services, or by anyone who may learn of any of its contents.
EXCEPT AS EXPRESSLY STATED BY HOPE FOR DOGS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HOPE FOR DOGS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PURCHASED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Hope For Dogs, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or any documents they reference, (2) your violation of any law or any third party’s rights, or (3) your access to and use of the Services.
We will notify you of any claim subject to indemnification, provided that any delay in notification will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claims at your expense, including the choice of counsel, but we will not settle any claim that requires non-monetary obligations from you without your consent (which will not be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documentation.

SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service. Such a finding will not affect the validity and enforceability of any remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of that right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or with respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service will not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice to you.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide you with Services will be governed by and construed in accordance with the laws of the jurisdiction where Hope For Dogs is headquartered, and the federal and state or territorial courts located there. You and Hope For Dogs consent to venue and personal jurisdiction in such courts.

SECTION 22 - HEADINGS
The headings used in this agreement are provided for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.

SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at contact@hope-for-dogs.com
Our contact information is listed below:
Hope For Dogs
contact@hope-for-dogs.com
Groenstraat 94A, Puurs-Sint-Amands, Belgium

Mobile Terms of Service

Hope For Dogs

Last updated: Jan. 28, 2026

The Hope For Dogs mobile message service (the “Service”) is operated by Hope For Dogs (“Hope For Dogs,” “we,” or “us”). By using the Service, you agree to these Mobile Terms of Service (“Mobile Terms”). We may modify or cancel the Service or these Mobile Terms at any time. Your continued use of the Service after any changes means you accept those changes.

By consenting to receive SMS/text messages from Hope For Dogs, you agree to receive recurring SMS/text messages sent on our behalf through your wireless provider to the mobile number you provided, even if your number is registered on a state or federal Do Not Call list. Messages may be sent using automated technology.

Messages may include:

• Transactional messages (for example, order confirmations, shipping updates)
• Service-related messages (for example, account or order alerts)
• Marketing messages (for example, promotions, special offers, cart reminder messages via SMS)

Your consent to receive SMS messages is not a condition of purchase, and participation is entirely voluntary.

We do not charge for the Service, but message and data rates may apply. Message frequency may vary. You are responsible for any charges imposed by your wireless provider.

You may opt out at any time by replying STOP to any message or by using the unsubscribe link (where available). You will receive a one-time confirmation message, and no further messages will be sent unless you re-subscribe. For help, reply HELP or contact contact@hope-for-dogs.com

Abandoned Cart Messages

Hope For Dogs’ website uses cookies and similar technologies to track items added to your shopping cart, including when a cart has been abandoned. This information is used to determine when to send cart reminder messages via SMS to users who have opted in to receive marketing messages.

Data Sharing and Privacy

We may share personal information with trusted service providers who help us operate our services (such as SMS and email platforms), solely for the purpose of delivering those services.

SMS opt-in data, phone numbers, and consent information are never sold or shared with unrelated third parties.

This includes text messaging originator opt-in data and consent.

We respect your privacy. For more details on how we collect, use, and protect personal information, please refer to our Privacy Notice.

Additional Terms

Wireless carriers are not responsible for delayed or undelivered messages. We are not liable for failed, delayed, or misdirected message delivery. You agree to provide a valid mobile number and to update your information if your number changes.