Having trouble checking out?
No worries at all — this happens sometimes and it's almost always a quick fix. We've put together the most common solutions below so you can complete your order without any stress.
We want every customer to have a smooth experience, and we're here to help if something isn't working. Just follow the steps below — and if none of them work, reach out to us directly.
1. Double-check your card details
Make sure your card number, expiry date, and CVV code are entered correctly. It's easy to mistype one digit — a quick double-check usually solves it right away.
2. Check your billing address
Make sure the billing address you entered matches exactly what your bank has on file. Even a small difference can cause a payment to be declined.
3. Contact your bank
Banks sometimes automatically block unfamiliar purchases as a security measure — even when everything is perfectly fine. A quick call or message to your bank to approve the transaction is usually all it takes.
4. Try a different card
If you have another card available, give that one a try. It can simply happen that one card needs a little extra verification — don't worry, there's nothing wrong with your card.
5. Pay with PayPal — it always works
Scroll to the top of the checkout page and click the yellow PayPal button. PayPal processes your payment through its own secure system, so it works even when a card payment doesn't go through.
Still not working? We've got you.
Just send us an email and we'll personally help you complete your order. We respond within 24 hours.
We hope we can count on your purchase to help save a dog. Every order makes a real difference. 🐾